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FAQ

Q1: How about the warranty?

A1: We offer 2 years warranty. All products are gone through strict tests by our experienced QC before shipment. During warranty time, if any quality problem, we will be fully responsible for it.

Q2: Can I make an OEM order?

A2: We can supply different designs and functions. OEM and ODM services are also available upon request. our products can be customized.

Q3: How do you ship the goods?

A3: We usually airfreight by DHL, UPS, FedEx, SF, or TNT. Airline and sea shipping is also optional.

Q4: Do you offer a guarantee for the products?

A4: Yes, we offer 2 years warranty on our products.

Q5: Are you a factory or trading company?

A5: We are a factory, we provide ODM& OEM services.

Q6: Can you OEM or ODM?

A6: Yes, we have a strong developing team. The products can be made according to your request.

Q7: If bulk orders, what about the payment terms?

A7: 30% T/T deposit before production, 70% T/T balance before shipment. L/C, is available for different orders. Please contact us to discuss.

Q8: Is it OK for us to visit your factory?

A8: You are always a warm welcome to visit both our factories. We are located in Foshan. If you really want to come to our company, we can also arrange drivers to pick you up.

Q9: How long is the production time?

A9: For samples, the lead time is about 7 days. For mass production, the lead time is 20-30days after receiving the deposit payment.

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